We always send our service-related emails from If the email is sent from a different address, don't open the download link. We've updated the name for our paid service, from 'WeTransfer Plus' to 'WeTransfer Pro'.Ĭheck the sender's address. If the email mentions 'WeTransfer Plus' - disregard it. If the transfer isn't from someone you know or an obvious fake, don't use the download link. You can check this by copying and pasting the link into your address bar without pressing Enter.Ĭheck the address mentioned in the body of the email.
If you don't recognise the sender, or aren't expecting a transfer, treat it with extreme caution.ĭoes the download button take you to our domain ()? If not, the files are hosted somewhere else and never safe to download.
WETRANSFER LINKS PASSWORD
Is the layout different from the layout you usually see when you open a WeTransfer mail? If so, don't use the download button or link.Īre you being asked to enter your email address or password to download the transfer? If you are, double-check with the sender that they've sent you a password protected transfer. If you do receive a suspicious communication from someone purporting to be WeTransfer, but you're not 100% sure, this is a good checklist to follow: We don't provide phone support, so we will never ever call you about WeTransfer.
WETRANSFER LINKS FULL
Provide your full card number, or personal banking details To start off, we'll never request the following information from you, and we'll never contact you out of the blue in order to:Ĭonfirm your email address or other account credentials such as passwordsĪsk you to download a transfer from a download link We've created this article to help you figure out if you're communicating with our service, or people pretending to be us (which will be referred to as "the phishers" from here on out) with the intention of stealing your login details or installing malware on your machine. Usually we'd say that imitation is the best form of flattery, and leave it at that, but when it comes to being a verrrrry popular file-transferring service, imitation can do more harm than good. NB: If you've received a genuine WeTransfer link sent through our service and it still looks suspicious to you, check out this article.
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